Trust Badges & Creator Tiers

When you see the Quality Guaranteed badge on a product, the creator promises that the listing is accurate, the files work, and the materials described are included.

If the download does not match those listing commitments, you can send an eligible support request within 72 hours of purchase. Approved or auto-resolved eligible requests receive a full site credit, not a cash refund.

Adding a Quality Guarantee shows teachers that your resource is clear, complete, and ready to use.

By enabling the guarantee, you commit to:

• ✓Accurate Previews — Preview accurately represents the actual product content, difficulty level, and format.
• ✓Complete & Correct Content — All questions are answerable, answer keys are complete and error-free, and rubrics match prompts.
• ✓Functional Files — All files open correctly in the stated formats with no corrupt, locked, or missing files.
• ✓Content Matches Description — Product delivers what the listing title, description, and metadata promise.
• ✓Proper Licensing — All third-party assets (fonts, clipart, images) are properly licensed with no undisclosed restrictions.
• ✓Responsive Support — Creator responds to buyer questions or issues within 48 hours on business days.

To keep the badge active, you must log in at least once every 30 days.