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Customer service
We want you to spend more time creating and finding resources, and less time troubleshooting. Tell us what’s getting in the way, and we’ll help you find the next step.
Start a support requestSign in to keep your conversation and private screenshots together. You can ask for a person at any time.
Looking for a download or help with an order? Your library has your downloads and the formal support options for each purchase.
Open my libraryA help conversation doesn’t submit a Quality Guarantee request or other formal purchase-support request, or extend a deadline. Use the formal support options for your order in your library and submit before the deadline.
Read purchase support policyForgot your password? Start with secure password recovery. If your account is restricted, use the secure link in the email about the restriction.
Recover account accessYou can still get support if your account is restricted.
We can help by email too, including account access and school questions. You don’t need to sign in.
support@mail.teachpairshare.comWe’ll verify your identity before sharing account details or taking action on your account. Don’t include passwords, payment card details, or student information.
For a vulnerability or security incident, contact security@mail.teachpairshare.com. Security and other sensitive reports are handled by authorized specialists.